Check before ordering
Return or exchange eligibility can depend on the product and the reason for the request. Before ordering, please ask Habib Mobile to confirm the applicable policy for your specific item.
If something is wrong
If you receive a wrong, damaged, or faulty item, contact us on WhatsApp as soon as you can. Share your order details and clear photos or a short video so we can understand the issue.
Review & next steps
We will review the information with you and confirm whether a return, exchange, repair, or another solution is available. Please wait for our instructions before shipping or handing an item back.
Keep the item and packaging
Until we have reviewed your request, keep the product, its accessories, and packaging together and avoid further use if the item appears faulty. We will confirm any item-condition requirements for your case.
Talk to Habib Mobile
Send your order details and a description of the issue on WhatsApp.
Request a return or exchange
Keep your private order code and Habib Mobile POS invoice ready. We will review the item and the reason you provide.
This page provides general guidance. Confirm the exact return or exchange terms for your product directly with Habib Mobile before ordering or sending an item back.